The things I miss most about running a pub
People assume I miss owning a pub because of the beer.
I don’t.
Beer is beer. You can buy it anywhere. What I miss are the people. Not all people, obviously. Let’s not get carried away.
There are some people I hope never find me again.
I’m talking about the woman who once demanded a refund on a Sunday roast because gravity had caused the gravy to touch the peas. Or the gentleman who consumed six pints, three whiskies, a packet of pork scratchings and half his wife’s cheesecake before informing me that the food had given him indigestion.
I don’t miss those people.
What I miss are my people. The weird ones. The broken ones. The wonderful ones. The people who somehow turned a village pub into a second home.
Every day around noon, the doors would open and the first wave would arrive. Retired men who had somehow mastered the art of drinking all afternoon while insisting they were “just popping in for one.”
One.
The greatest lie ever told in the history of the British Isles.
These men could spend six consecutive hours in the same seat discussing a single pothole. Not repairing it. Not reporting it. Just discussing it in extraordinary detail.
By 6 p.m. there would be diagrams. By 8 p.m. there would be competing theories. By closing time somebody would blame the council, immigration, cyclists, the weather and possibly the French. The pothole would remain entirely unaffected.
Then there were the dogs.
God, I miss the dogs.
Most pubs have customers. Good pubs have dogs.
The dogs never complained about the menu. They never argued about football. They never asked for the Wi-Fi password and then told me it wasn’t fast enough. They simply arrived, accepted snacks as tribute and wandered around the pub acting like furry shareholders inspecting their investments.
My own dog, Juno, treated the pub as if she personally owned the freehold. Customers adored her, mostly because she spent years convincing everyone she was starving to death despite consuming enough roast beef every Sunday to feed a small cavalry regiment.
By the end of service she’d be lying on the floor looking dramatically malnourished while three separate pensioners secretly fed her Yorkshire puddings under the table. It was performance art and she was bloody brilliant at it.
I miss the staff too. Not the paperwork associated with them. Sweet Jesus, not the paperwork.
I don’t miss employment contracts, disciplinary meetings, payroll spreadsheets or trying to decipher government regulations written by people who have clearly never met a human being.
What I miss are the moments. The kitchen singing along badly to songs nobody actually knew the words to. The bar staff laughing so hard they couldn’t pour a pint properly. The feeling when the entire team was firing on all cylinders and service felt less like work and more like a travelling circus that somehow remained just this side of legal.
You’d look around and think: this is absolute chaos.
But it’s our chaos.
Then there were the regulars.
Every pub has characters. The Royal Oak seemed to attract them in industrial quantities.
We had farmers, builders, teachers, retired military officers, people who’d lived in the village for eighty years and people who’d arrived last Tuesday and immediately began explaining how everything should be run.
There was always somebody who knew everything. The self-appointed village expert. The man who could explain exactly how to solve every problem despite having successfully solved none of his own.
I miss them too.
Not because they were helpful. They absolutely weren’t.
But every pub needs a fool. Without one, who would provide the entertainment?
What surprises me most is that I even miss the disasters. Not at the time, obviously. At the time I wanted to launch myself into the sea.
Now they’re funny.
The flooded cellar. The broken boiler. The chef who quit by text message during a Saturday lunch service. The customer who locked himself in a toilet and somehow required assistance from three firefighters. The mysterious smell nobody could identify. The less mysterious smell everybody could identify.
The endless procession of catastrophes arrived with such frequency they eventually felt like house pets. You never wanted them there, but after a while you knew exactly where they’d be waiting when you came downstairs each morning.
Running a pub teaches you something important about people.
Nobody walks through those doors because everything is perfect. They come because they’ve had a brilliant day and want to celebrate, or they’ve had a terrible day and need cheering up. Sometimes they’ve just buried a parent. Sometimes they’ve just got engaged. Sometimes they’ve lost a job. Sometimes they’ve fallen in love.
A pub isn’t really about food or drink.
It’s where life happens in public.
You watch people grow up. You watch them grow old. You meet their children and then one day those children are standing at the bar ordering drinks of their own.
Years pass without you noticing. Lives unfold around you. Somehow, without meaning to, you become part of the story.
That’s what I miss.
Not the beer. Not the money. Certainly not the cleaning.
I miss standing behind a bar on a busy Friday night, looking out at a room full of people talking, laughing, arguing, celebrating and occasionally singing far too loudly. For a few hours all these completely different lives collided under one roof.
The world outside could be falling apart. Politics. Bills. Bad news. Heartbreak. Whatever fresh nonsense humanity had invented that week.
Inside the pub, somebody was buying a round. Somebody was telling a story. Somebody was laughing so hard they nearly fell off their chair.
And somehow everything felt alright.
At least until somebody dropped a pint glass.
Then normal service resumed.
… See MoreSee Less
After years of running a village pub, I thought I’d heard every excuse for not paying a bill.
I was wrong.
This customer genuinely believed that asking him to pay for the food and drink he’d already consumed was somehow a criminal offence. For a brief moment, I found myself accused of everything short of international war crimes over a steak dinner and a few pints.
Hospitality is a strange business. You don’t need to make up stories. The public does it for you.
One of many tales from Lies, Theft and Shit on the Ceiling: A Canadian’s Journey to Pub Ownership in England. #PubLife #HospitalityHumour #CustomerFromHell #VillageLife #BritishPub
… See MoreSee Less